TERMS AND CONDITIONS

INTRODUCTION

Assisty Limited Liability Company is a limited liability company incorporated under the laws of the Russian Federation, with its headquarters at 117208, Moscow, VN.TER.G, Municipal District Chertanovo Severnoe, Str. Chertanovskaya, D. 7A, Room. 6P, Russian Federation (hereinafter referred to as “Assisty”)

These booking conditions apply to the person making the booking (hereinafter referred to as the Guest) and all other persons on whose behalf the booking(s) are made.

These terms and conditions apply to all bookings made through Assisty. A deposit paid for the services provided by Assisty is taken to be an acceptance of these terms and conditions.

Assisty shall provide a full scope service to cover the needs of the Guest who will have a vacation in Turkey. For this purpose, Assisty acts as an agent on behalf of all the suppliers (including airlines, tour and cruise operators, rent a car companies and accommodation providers) in your booking.

The Guest is contracting with Assisty for the provision of certain services. In almost all cases the services will be provided by 3rd party suppliers including airlines, tour operators, hotels, museums and historical sites. Any terms and conditions applied by those suppliers to their Guests also apply to your booking. Copies of those terms and conditions are available upon request.

These booking conditions govern the Guests’ relationship with Assisty. Should a supplier be unable to provide one of the services contracted for Assisty will provide an alternative and equivalent service or otherwise, provide a refund for that service of a portion of the itinerary.

Any Guest making a booking must be at least 18 years of age and must be authorized to make the booking on behalf of the members of the party.

  1. THE CONTRACT

    After we have received the Guest’s deposit or full payment (if applicable and we have issued a receipt, a contract will exist between the customer and Assisty effective from the date printed on the receipt. The terms and conditions of each supplier in the booking with will also apply to the Guests’booking. Once the contract(s) is made, the airlines, accommodation provider and any other supplier is responsible for providing the Guest with what the Guest has booked.

  2. AGENCY

    Assisty acts as a travel agent. We arrange travel services and sell travel-related products on behalf of suppliers such as airlines, tour and cruise operators, rent-a-car companies and accommodation providers. Also, in Turkey, we manage your whole vacation including but not limited to reservations at restaurants, and events, your bookings at hotels and other accommodations, and airport transfers and city tours. 

  3. We also act as an intermediary paying agent for your payments for your vacation in Turkey.

    In doing so Assisty gives no warranty nor makes any representation regarding the services to be supplied or the products purchased by the Guest. The Guests’ booking will be subject to the terms and conditions applied by the provider of the service or products. The Guest accepts that if the travel services or products are not supplied in accordance with the booking, the remedy lies with the service provider and not Assisty

    Assisty undertakes to try to resolve all disputes and issues at first instance. Assisty undertakes to represent services provided by others accurately and reasonably. Assisty undertakes to act in good faith and attempt to find alternatives if a supplier cannot or will not supply the contracted service. Assisty will not be liable for failures on the part of suppliers or any loss or damage suffered as a consequence of the provision of services by third-party suppliers.

  4. PRICES

    Every effort is made to ensure that the prices quoted to you are correct. However, Assisty acts only as an agent and relies on information provided to us by the suppliers of the travel services and products. Assity undertakes to bring to Guests’ attention any change in price made prior to the Guest completing their booking and paying the balance of the price.

  5. AIRFARES CONDITIONS

    Many airfares are subject to strict conditions regarding amendments, cancellations and refunds. If Assisty is required to re-issue a ticket due to the provision of inaccurate or unclear information, the Guest will be required to pay for the re-issue. This may amount to the purchase of a new full-fare ticket. The Guest is responsible for providing their name (and all names of all people travelling in their party) as it appears in their passports and undertakes to take care to provide passport numbers with accuracy.

    If Assisty is required to re-issue a ticket due to its own error Assisty will bear the full cost of such re-issue.

  6. AIRLINE TAXES AND FUEL SURCHARGES

    All airfares are subject to taxes and charges levied by the relevant governments and the airlines themselves. From time to time governments increase airport taxes and levies and airlines impose fuel surcharges without notice. Assisty will endeavour to notify the customer of such charges in advance but reserves the right to pass on fuel and tax increases levied by governments and/or airlines, without notice.

  7. AIRLINE E-TICKETS

    All domestic Turkish airlines and most international airlines now issue electronic tickets called e-tickets, rather than paper tickets. The Guests will be provided with the details of their flight booking and a reference number. The Guests may not receive any other documentation confirming flights. All passengers travelling on an e-ticket will be required to produce photo identification at check-in.

    The airline on which the Guest is booked may change its departure time or cancel a flight. Assisty will notify Guests of changed departure times where possible and endeavour to reorganize other arrangements to ensure Guests meet scheduled departures. However, Assisty has no liability for any loss or damage suffered as a consequence of an airline delaying or cancelling flights.

  8. PAYMENT TERMS
    • Payment details and terms along with the cancellation fees and fee covers will be determined within the purchase order.
    • Bank Fees incurred as a consequence of international bank transfers are the responsibility of the Guest.
  9. AMENDMENTS

    Amendments to a tour, initiated by the Guest after the payment of a deposit, may attract an amendment fee. Amendments requiring changes to bookings for hotels, tours, flights, cruise charters, vehicle rentals and/or transfers on three or more days of an itinerary will ordinarily be charged as an amendment fee.

    Amendments requiring changes to bookings for hotels, tours, flights, cruises, charters, vehicle rentals and/or transfers no five or more days of an itinerary may be regarded as a full or partial cancellation of a tour and result in a great percentage of tour fees consistent with the cancellation provisions above.

    Costs incurred by Assisty as a result of amendments (such as non-refundable airfares which are cancelled, or cancellation fees imposed by hotels or tour operators) will also be passed on to the Guest. The Guest will be advised of the aggregate of such costs and given the opportunity to continue with the amendment. Agreement to continue with the amendment is taken as agreement to accept the advised amendment cost (as well as any amendment fees).

  10. LIABILITIES

    Assisty bears no liability or responsibility for tours cancelled due to illness, injury or death of a Guest or close relative or partner of a Guest or any other personal matter. Assisty bears no responsibility or liability for tours cancelled due to natural disasters, terrorism, environmental catastrophe or changed governmental travel advisories.

    As Assisty is only acting as an agent, it bears no liability in respect of the supply of any element of a booking including any liability for illness, personal injury death, or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties unless caused by Assisty negligence. Any claim for damages for injury illness loss or death must be brought against the relevant supplier of the travel services or products.

    Assisty bears no liability if a Guest is unable to enjoy services provided due to them being incarcerated or detained by governmental authorities or refused entry into Turkey or any other country where services were to be provided.

    Nothing in these terms and conditions shall be read as excluding, restricting or modifying rights under relevant Turkish legislation.

    Assisty warrants to act in good faith to procure services from suppliers which use safe vehicles, aircraft and sea-going vessels. Assisty warrants to procure services only from fully licensed guides and tour operators. Assisty undertakes to only contract with suppliers it reasonably believes take care to protect the health and safety of their Guests.

    Assisty undertakes to provide a mobile phone contact for a fluent Turkish/English/Russian speaker, available 24 hours per day while the Guest is in Turkey, to assist in resolving emergencies or unexpected contingencies.

    Assisty strongly advises Guests to take out their own comprehensive travel insurance policies, providing coverage for property loss and/or damage, medical expenses and repatriation back to the home country in the case of injury, illness or death. Assisty advises Guests to take our appropriate travel insurance at the time of paying a deposit as the policy should also cover loss of deposit and cancellation fees.

  11. FORCE MAJEURE

    Assisty shall not be liable for any loss or damage incurred as a consequence of Assisty or any of the suppliers being unable to perform their obligations under the Guests’ contract(s) due to unusual or unforeseeable circumstances (“a force majeure event”) beyond the control of the party affected by the force majeure event.

    In the event of a force majeure event, Assisty may, at its sole discretion, assist the Guest to make alternative travel arrangements or to provide a partial refund for services not provided.

  12. PASSPORT AND VISAS

    It is the Guest’s own responsibility to ensure they have a valid passport at the time of travelling. Such a passport should have validity for 6 months beyond the planned date of return to the home country.

    It is the Guests’ responsibility to ensure that they hold all necessary visas and permits.

  13. SPECIAL NEEDS OR REQUIREMENTS

    Guests with chronic illness, reduced mobility, physical or intellectual disability or other special needs should advise these prior to booking their tour with Assisty Assisty will advise whether or not such special needs or requirements can be accommodated and may recommend a modified itinerary. Assisty may impose surcharges for meeting additional needs of Guests such as particular vehicles with easy access, hotel rooms with wheelchair access or wide hallways or special assistant guides.


    Assisty reserves the right to refuse to provide services to a Guest with special needs where it is unable o accommodate those needs or where it would not be safe to do so.

    Special dietary requirements should be advised more than 30 days prior to the tour commencing. Assisty will endeavour to see that suppliers provide safe meal options for passengers with allergies or food intolerances, but cannot guarantee safe meals in all cases of all allergies.

  14. DISPUTES

    Assisty requests that dissatisfaction with services is reported by email to the individual Assisty travel agent with whom the Guest communicated prior to the tour, or by calling the 24-hour contact by mobile phone. Assisty shall attempt to resolve the matter immediately and will act in good faith in trying to meet the Guest’s needs in accordance with the contract. If the Guest remains dissatisfied they must write to Assisty within 28 days from the end of the tour. Failure to notify dissatisfaction at the time it occurs may mean Assisty is unable to resolve the dispute after the Guest returns home.

    These terms and conditions shall be governed by the laws of the Russian Federation. All or any disputes arising out or touching upon or in relation to the terms and conditions of this Agreement, including the interpretation and validity of the terms thereof and the respective rights and obligations of the Parties, shall be settled amicably by the competent Moscow courts.

  15. DATA PROTECTION AND PRIVACY

    In order to process your booking, Assisty needs to pass your details on to the relevant suppliers. Assisty will take all reasonable precautions to ensure the security of that information.

    Assisty is required to retain credit card information for up to seven years from the date of the charge to the card. Assisty undertakes to store credit card information securely. whether it be in locked cupboards or secure electronic information systems.